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Tom Mullen: Guest Speaker at Your Event!

Peter
February 11, 2020

Tom

Following a series of successful talks for friends and business partners, we’re excited to announce that our CEO Tom is available for guest speaking bookings!

Tom Mullen is the founder and CEO of DVELP, a software development consultancy specialising in Contact Centres. Tom is an expert in the fields of AI and Automation, in particular Natural Language Processing and its possibilities within customer service. As a speaker, Tom has been the guest of organisations including Google, Twilio and the BBC.

Speaking Topics:

  • How To Start Automating Your Contact Centre: a guide to creating maximum value with your first steps into automation

  • How Customer Service Automation Can Reduce Costs by 30%

  • The Agile Contact Centre Is Here: how to update your contact centre processes for the age of cloud computing

  • Natural Language Routing for Marks & Spencer: how we built an AI-powered application that handles 11 million calls a year

  • How to Build a Chatbot Using Dialogflow [WITH DEMO]

  • … or chat with us to request a specific topic of your choice.

Speaking Experience & Samples:

Please email [email protected] to discuss bookings.

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