DVELP

Unable to find an affordable off the shelf tool to allow us to create an integrated support line and ticketing system, we worked with Twilio, a cloud communications platform, to build a product to do just that.

We created features that would allow us to schedule available team members to take support calls at any given time, as well as allow the caller to choose whether to speak to someone or just leave a message. In the rare case no-one is available, voicemails are transcribed and sent to our ticketing system in Trello. Amazing, right?

The final product is a fully automated support hotline and ticket system, custom built for our needs. Sweet!

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Soho House, a fast growing brand at the luxury end of the hospitality market approached us with a very specific problem; too many emails, not enough clarity.

Weekly reports from individual staff members across the entire portfolio were being sent in varying lengths and formats to the executive team. This culminated in bloated inboxes, email chaos and crucial business information going missing.

Our brief was to deliver a system that would work across all the houses, hotels and bars in 4 different timezones to enable the simple creation, review and distribution of text based reporting on a weekly basis.

We did exactly that. A totally bespoke, highly customisable platform that allows the team to generate report templates on a house by house basis and have them written, reviewed and distributed when they want to who they want. Awesome!

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Lily, the founder of Think Dirty®, a mobile-first social commerce platform that connects beauty lovers to natural beauty brands, approached us to help improve security of their API, an integral part of the platform.

We added resources to the existing team to keep project momentum, learn the existing infrastructure and devise a plan to roll out a new API.

3 years and 5.5 million scans later our architecture is still in place and secure as ever. The active consumer base of over half million customers make sure it gets a regular beating. Perfect!

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Whatever It Takes (WIT), a training specialist retailer, was manually compiling and communicating sales and inventory reports to partner brands.

Working with Nike, we built a solution that collects daily data and generates reports for automatic transmission, cutting out the manual, error-prone process.

The solution improved inventory management and Nike sales promotions and optimised communication between partners. WIT now saves hours of effort every week, allowing the founders to concentrate on their lightning growth.

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TRIBE deliver all natural sports nutrition to their customers.
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The founders, Rob, Tom and Guy, needed a platform to manage customer accounts, generate orders and process payments. Although there are a number of SaaS products out there, Recurly, Chargify, and Stripe, to name a few, we couldn't find the perfect fit, so we opted for a custom build.

The platform is now responsible for on-boarding customers, generating orders and processing thousands of payments every week. The end result is a super refined tool that gets TRIBE packs to customers on time, week-in, week-out!

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